Globalart Philippines

Wednesday, March 28, 2018

Can you believe that my 7 year old Kailee made that?  No prior lesson before taking our current one with #GlobalartPhilippines.  I can't even begin to describe the pride I have in my heart.  I'm in awe, I still can't believe it.  I am currently just staring at it, looking silly because of the huge smile I have one.  I am beyond impressed.  And to think, this is only her third class.  AMAZING, right?

Even before I had Kailee, I have heard of Globalart from friends.  I knew it had one branch, the one in Ortigas, Greenhills - and I knew of some friends who would go all the way to Greenhills just to have their kids join their classes.  Of course, at that time - I wasn't interested as I didn't have kids yet.  But for the past year, Kailee has been showing interest in drawing.  She would use up all of my bond paper at home drawing all sorts of things.  I would buy her crayons and paint and she would just do what she felt like doing.  If you can see our bedroom, one wall is filled with her drawings and artworks (hers and Connor's).  I have asked if she wanted to take classes, but she has said no.  I was very happy though, that before the end of the school year - she told me that she wanted to take classes.  It just so happened that this opportunity came up, talk about perfect timing - right?

I brought Kailee and Connor to Globalart Philippines in Greenhills for their assessment.  At the same time, I met Yenny Saw the master franchiser of Globalart Philippines.  I was glad that she was there, as she was able to tell me the different levels that Globalart offers.  I used to think that they were merely teaching the technique of coloring.  I was wrong, there were other levels like sketching and drawing, comic book drawing, painting (water color and acrylic) and even clay molding!  It's really nice that there are other levels - for other *art* related interests.

Kailee was put in the advance class and she chose painting over drawing/sketching.  I have to say, I was quite surprised with her decision - because she had been doodling most of the time.  Connor was as expecting in the basic beginners class, so he can master the coloring technique.  He was disappointed because he wanted to do painting, I had to explain to him that he needed to have this basic skills first and by the time he's 7, I'm sure he'd be the same level as Kailee is now.

The Greenhills branch is really lovely, it's clean, well lit, the AC is working fine, you'll know when you're there that the place is well maintained.  The staff is cheery (which I really really like), they are helpful and would always greet you with a smile.  I met some students too and they seem to love it there too.  So I knew, right there and then - that Globalart is the right place to enroll my kids for art lessons.  And I'm glad I did - as I have this pride in my heart with their achievements - 3 classes in.  Impressive right?

So, call and inquire on the programs Globalart Philippines has to offer your child.  I'm sure you'll find one that will pique the interest of your child.  They have different locations too around the Metro, you will surely find that is near you.  They also have branches outside of Manila.  

I will go out of my way and say to try and visit the Globalart Cebu branches if you live in Cebu - because my good friend Carissa is the franchisee there and her daughter Bea has won awards in the Globalart competitions outside of the country.

Another branch I will plug is my cousin in law's branch - Globalart Del Monte.  I hear they have one of the BEST teachers in the Metro.  If you live in the area, you may inquire by calling 02-6660033!

Ortigas Branch
Tel. (02) 515-7005; 726-0435

Pizza Hut Horrors: Late pizza + hair STUCK inside the pizza + bad customer service

Tuesday, March 27, 2018

Yes, I placed an order and was told that the pizza would arrive in 45 minutes.  To be honest, I assumed that Pizza Hut delivers at 30minutes or less.  Have I not ordered from them a long time for the mechanics to change?  Anyhoo, what am I to do right?  So I agreed - the order will be arriving at 5:16pm, the CSR said.

Usually, Pizza Hut delivers earlier than expected - but at 5:15pm, there was no sign of any delivery person from Pizza Hut.  This made me call the hotline - 911-1111 to report.  So I gave my phone number and informed them that the pizza has not arrived.  According to the one I spoke to, it was still 5:15pm, but she will be making a report (I found it odd that she would tell me the time, as of course - I knew what I was doing).  So then she apologizes for the *inconvenience*, I asked her - that's it?  Just a sorry and to wait?  She then put the call on hold and the came back to me again, but before she spoke - I asked her for the time, it was 5:17pm already.  She then said that since the pizza hasn't arrived yet that the order will be FREE.  She then tells me that the branch, which made the pizza and delivery will give me a call.

I waited.  Waited until 5:30pm - and no call was received.  I called the hotline again to remind them that the pizza has not arrived yet, only to be told *The pizza is already FREE madam*.  I already knew the pizza was free, the point of the call was to inform them that the branch has NOT called me yet (I don't know why too they need to call me to, but I think it was SOP on their part).  The CSR told me to wait.  So I waited, then the pizza arrived.  The helper who received the order came inside and told us *Ma'am, may bayad raw po XX amount*.  Now, that was odd - since I was told twice that the pizza was free.  So I went out to speak with the delivery person.  Lo and behold, when I went out - he was gone!  Okay, so nevermind that, right?  I still did not receive ANY call from the manager.

So at dinner, I was munching on the cheese stuffed crust pizza.  I suddenly noticed a hair, a light brown color strand of hair.  I initially thought it was mine, so I tried to take it out - and it didn't want to take off!  I tried again and then I realized THE HAIR WAS STUCK INSIDE THE PIZZA!  Okay, so I inspected the pizza again and noticed another strand of hair on the other side of the pizza.  Apparently, the strand of hair was really stuck IN BETWEEN THE PIZZA - it was cooked together with the pizza.  Horrors right?

So I called the Pizza Hut hotline - it was 7:42pm.  I gave them my number and they were able to retrieve the order - I informed them that there was hair stuck in between the pizza.  Of course, the apologized for the inconvenience (can it still be called inconvenience?!) and told me that the manager of the branch that catered to my order will give me a call.  I informed them that they won't be able to reach me at the number that registered on their system, I gave them my mobile landline.  They told me to wait.  So I waited.  And waited.  But there was no call.

At 8:31pm, I called the hotline again to inform them that I have not received any call.  I spoke to a CSR named PRINCESS.  I told her that I have not received any call from the branch.  She apologized and told me that my concern was already relayed to the branch.  I then asked her what time I called to complain - she apologized and told me there was no way of knowing when I called - but to be assured that right after my call, they informed the branch immediately.  Since it was nearing an hour and no call was received by me - I asked her for the time I made the call to complain, I told her that she can ask for it.  She repeatedly apologized and told me there was no way of knowing.  I then was getting persistent and impatient because I knew for a fact that they have records of all the calls - all she needed to do was ask properly and READ through it.  I then suggested to her, why not put my call on hold and then find out and then get back to me.  At 8:41pm, she came back to me with a time - I made the complaint at 7:41pm.  Meron naman palang capabilities to find out the time right?  And then she proceeded to tell me at the branch manager has been calling me, I was confused because I never received any call, no missed calls recorded on my phone. *Tatawagan kayo ng branch manager para malaman kung saan po kayo matatawagan*  Did you understand what she said?  I made a sarcastic laugh and told her, tatawagan niya ako para malaman kung saan ako matatawagan?  She then said that they only knew of my registered number.

When I heard that - all hell broke loose.  Why the eff were they calling me at the registered number when I SPECIFICALLY gave them my mobile landline (because no one will answer at the registered number?!)  This Princess CSR defended the logic to say that the registered number was the only number available for them.  I then told her, I gave another number - I even repeated it and made sure the person I was speaking to knew took note of the number.  As I was rambling and getting riled up, Princess then blurted out my mobile landline.   Yun naman pala eh, they have a record of it.  What the hell diba?  Why not use that number to call me?  Then my Panget tells me that my mobile phone is ringing.  Hay nako diba?  I can't believe the quality of customer service representatives!  I really can't!  So I took the call on my mobile phone, it was the male manager from the branch that handled my order.  Take note there was no apology whatsoever - he just said *Ako na po mismo ang gumawa ng pizza, saan ko po ipapadeliver?*  I then asked why they didn't call me at my mobile landline, he said that the hotline did not give him that number, it was only a few minutes ago that he received the number and called right away.  I was already pissed at this point and just gave him my address and ended the call.

Back again to the CSR Princess at the 911-1111 hotline.  She then tells me with a very proud tone *Ma'am natawagan na daw po kayo ng manger, kabababa lang ng call*  OBVIOUSLY!  Goodness, diba?  She them apologizes and tells me that the manager was able to call the branch when I complained at 7:41pm.  So I asked to speak to that manager because I wanted to know why my *correct* number wasn't given to the branch.  She then asked me which manager.  OMG - why is she asking me this?!?!  Of course I told her, the one who called the branch to inform them of my complaint!  She then says *Ma'am hindi naman po kasi manager*  ANO BA ANG PINAGSASABI NIYAAAAAAAAA.  She then says it was just a CSR and not the manager.  Goodness talaga....  So anyway, I asked to speak to a manager to report the incident, and she passed me on to Lovi Deleros.  And you know what I learned?

THEY DONT RECORD CALLS.  I always assumed that they do because it's their proof when a customer complains.  I always make sure to have the pizzas I ordered cut into squares, and there are times that they don't do as instructed - so I call the hotline to report.  Does that mean, that my call was futile becayse they have no way of double checking if I really gave the correct instructions?  We all know that not all CSRs put every request on their computers - human error, diba?

You would think why will I go through all this for a complain.  Well, I'm very particular with customer service.  I believe that CS can make or break businesses.  And here in the country, well - customer service sucks, it doesn't exist.  And I want to change that.  I know it will take a long while for the industry to change - but hey, it can start from me.  I go through the pain of speaking to them and reporting (I send detailed emails such as this post to them) so they can pinpoint what went wrong and do damage control.  I believe that with this, the industry will change - even slowly.  We can't just turn a blind eye and ignore mistakes.  Everything can be improved and I want to see improvements.  My children and their children's children deserve improvements in the customer service industry.

Spring Deer Restaurant: Re-Opening?!!

Tuesday, March 20, 2018

Last year, I was so shocked (literally) when I saw the Jollibee signage around the building that Spring Deer in Timog used to occupy.  It has been a long time since I last passed by that place and so I was so shocked and saddened that Spring Deer has closed down.

I asked so many friends who lived in the area for it's new location but, they were all clueless.  I told myself and family members that it was an end of an era.  My Panget's family frequented .  The food is good and the price, reasonable.  Ambiance is not something you'd come back for - but well, for me as long as the food is good, then ambiance can come in second.

I have already lost hope.

And then I see this:

Is this the real deal?
Are they really opening?
Is this really happening?

If so, I am very excited because the space is new and sooooo nearby!


Can anyone confirm??

This is along Ligaya Street, near Examiner and Quezon Avenue.  This is the street where the Moldex office is located along it.  Nearby famous places are Shangri-La Restaurant, Office Warehouse and World Vision office.

Fries is LIFE with Pompoms


Would you believe when I was younger, disliked fries?  But when I liked them, it was a never ending love affair.  When I was pregnant with both kids, I used to have one pack so often just to satisfy my craving.  I would ask our cook at home to make me some homemade fries.

This love affair was passed on to my kids as well.  I know it's not the healthiest, but french fries are really yummy.  Hahaha!!  I know, unhealthy!

When I saw Pompoms on my IG feed, I knew I had to try it.  But since it's located in Robinson's Place Manila, well - that was the biggest hurdle.  I rarely find myself going there.  I honestly have forgotten the last time I was there.  It used to be a place my college friends and I frequented while in college.  But then, I was told that it has become bigger - more areas were added.  So when Rowena and I found ourselves in Robinson's Place for an event, I made sure to let Ro know that I wanted to try Pompoms.  I was honestly wondering where it was.  But like a stroke of luck, we walked passed it and told ourselves that we'd try it before heading home.

And try it we did.

Above is their fries.  It's did not come from a pack.  Instead, it's made fresh from locally sourced potatoes.  It's cut (they have cutter, then boiled, then fried, then frozen and when you order, they fry it a second time.  It's a quite tedious process but I understand why.  The boiling/steaming makes the potatoes soft.  Freezing it after frying it first makes it crispy in the outside and soft in the inside.  They fry it a second time to make sure it's fresh hot and crispy upon service.

We ordered Ketchup powdered fries with mayonnaise on the side.  To be honest, I was skeptical.  I am not one who puts ketchup on their fries, I want mine plain salted.  But I was willing to try it because Rowena was with me.  Hahaha!  And then we ordered the Chicken Skin Poutine (pictured below).

Can you see the generous ketchup powder?  Well, it was really good - it tasted like Pik-Nik, a real fresh Pik-Nik Ketchup Fries!  I was blown away, it was really good.  I couldn't stop myself from eating more and more.  This I have to say it what I liked best.

Above is the Chicken Skin Poutine, it was just okay.  I think I was enjoying the Ketchup fries very much that this tasted just ordinary to me.  But in fairness, the chicken pieces were good!

Truly, FRIES IS LIFE!  I know I'd survive with just eating fries all the time.  I know, it's not healthy.  Hahaha!!

Pompoms is located at the ground level of Robinson's Place Manila.

Robinsons loves PayMaya!

Monday, March 19, 2018

I was introduced to the convenience of Paymaya last year.  It's one of the easiest ways to receive and send money, it has a virtual card and an actual one that you can use here in abroad.  What I like about Paymaya the most, is the ease and convenience of where you can load it up.  Imagine that you can just go to any 7/11 store and load up your Paymaya card in real time.  YES, IN REAL TIME!  And that's 24/7!

Technology has come along way - and now, even paying your bills and doing shopping can be done with the help of technology.  Just recently, I noticed QR codes on counters of Robinsons outlets, may it be their department store and retail stores.  I was quite intrigued and so I read it carefully.  Apparently, one can pay their purchases by using the app of Paymaya and scanning the QR code of the cashier!  That's so convenient right?  No need to bring big amounts of cash that might get lost or stolen.  Let's be honest - pick pockets have become very creative in their ways, so we need to be extra careful.

Here are some Robinsons retailers that we can use the convenience of Paymaya:

Can you imagine buying medicines with just the Paymaya's app? 

 WE are users of RainX - and I'm so happy that we can find them in Handyman plus the fact that I can pay for it using the Paymaya app via QR code!  Wonderful indeed!

So, what are you waiting for?  Get yourself a Paymay app (virtual card) and the actual Paymaya card (do watch out because they have promos!!)


Thursday, March 15, 2018

I honestly have never tried bingsu.  Even during last year's trip to South Korea, I didn't have a chance to have one (maybe because it was so very cold!)  I have wanted to try it, but I never had the time.  I'm glad to have tried Snowbing - located in SM North Edsa's Main Mall.  It's the cozy space right beside Banana Leaf, apparently they're both from the same mother company.

Snowbing offeres not just bingsu, but also pizza!

It looks and tastes so good!  So refreshing, I swear it was a perfect treat for the summer!  The image above is the Cheesy Mango flavor, I honestly did not expect it to go good, together but it did!  Below is a closer look at their shaved ice.

Look how fine it is, I was bowled over!  I was just expecting crushed ice, but this was really amazing, so look closely!

Below is their signature Bulgogi Pizza.

Who would have thought, bulgogi on pizza?  Hahahaha!!

Finally, I can say that I've tried bingsu and I LOVE IT!  I think I'm craving for some now since it's super hot nowadays.  Glad that it's nearby too!

Follow Snowbing on Instagram and Facebook.

Snowbing is located in the Main Mall of SM City North Edsa.  They also are in the Garden level of Trinoma.

Bump into you there!

Cakes by Addie's Pasteleria

Monday, March 12, 2018

Recently, my Kailee celebrated her 7th birthday.  Time flew by so quickly right?  I can't believe she's 7.  While I was composing my IG post - I couldn't help but tear but up.  I was being emotional and I couldn't help it.  I was happy that she's healthy and is becoming a generally good person.  I just can't help but think that in a few years time, she won't be my baby anymore.  I know it's inevitable, but I guess - every parent has this image of their kids (even if they've become grown adults) as their babies.  I am one of those.

I asked her what kind of birthday cake she wanted.  She said she wanted a cake with a LOT of icing.  I have two sisters in law who are bakers, unfortunately - they were both full on that day.  So my next bet was Addie's Pasteleria.  I have ordered a chocolate cake from her before and I LOVED that it had soooo much icing!  I love icing too.  Hahaha..

I didn't hesitate anymore and sent a message to order.  Ordering is a breeze.  This time, I decided to order a mocha cake.  And boy was I glad I picked mocha because cake was light, it was fluffy, very flavorful - bottomline,  it was so gooood.  So good that even my mom who isn't so much of a sweet tooth liked it and asked for more!

Why are there two cakes?  Well, my mommy brain did an advance order.  I thought my Kailee's birthday was a few days away instead of 2 weeks away!  Hahaha..  Addie's Pasteleria was so nice to inform me that instead of paying for two (2) flower cakes - why not just make one a standard mocha cake, and then on the correct pick up date - the flower cake.  I was bowled over when they called to tell me that.

Addie's Pateleria - FB Page
They also have an IG account where you can send messages too and see their latest creations.