Update on Rotten Del Monte Pineapple Juice

Tuesday, March 12, 2013

Last March 6, I posted the images I took of the rotten can(s) of Del Monte Pineapple juice.

The next day, I called their hotline to inform them that I sent them an email with images but the email bounced back as the attached images were too big.  I was surprised when the operator asked if I was 'so and so' because they were about to call me.  So there, the procedure took a short while - they were asking for details such as when it was bought and where it was bought.  I only remembered where, but forgot the when.

She apologized on behalf of Del Monte and that they will send me a goodie bag and asked if they could have the 'damaged' items so they could further investigate.

The next day, I received the goodie bag - but mind you, the Del Monte Pineapple juices were no where to be found.  I was honestly just expecting them to replace the damaged/contaminated cans - but instead they sent me these:

I guess, FINE - for customer service sake, they're acceptable.  But I was expecting my pineapple juices!  Huhu...

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